FB77 Privacy Policy

01Who We Are

FB77 is an online gaming platform offering casino games, sports betting, fish shooting games, live casino, and related services to adult players. The FB77 platform is accessible at fb77.bz and through any associated mobile interface operated under the FB77 brand.

For the purposes of this Privacy Policy, "FB77", "we", "us", and "our" refer to the operator of the FB77 platform. "You" and "your" refer to any individual who visits, registers on, or otherwise uses the FB77 platform. "Personal data" means any information that can be used to identify you, directly or in combination with other data.

If you have any questions about how we handle your personal information, you can contact our support team at any time via live chat on the platform or by writing to us at the email address shown in the footer of this page.

02Data We Collect

FB77 collects personal data through several channels — directly from you when you register or interact with the platform, automatically as you use the service, and from third-party payment providers when you make PKR transactions. The categories of data we collect include:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or biometric data beyond what is strictly required for identity verification.

03How We Use Your Data

FB77 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your FB77 account, verify your identity, and process your login credentials.
• Transaction Processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods, and to maintain accurate financial records.
• Platform Personalisation: To remember your language preferences, display relevant game history, and tailor the platform experience to your activity patterns.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, underage access, and other prohibited activities.
• Customer Support: To respond to your queries, resolve disputes, process responsible gaming requests such as self-exclusion, and maintain records of communications for quality assurance.
• Responsible Gaming: To monitor usage patterns that may indicate problem gambling behaviour and, where appropriate, proactively offer support tools or restrictions.
• Marketing Communications: To send you optional promotional emails or on-platform messages about bonuses and new games — only where you have not opted out. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the platform, fix bugs, and develop new features.
• Legal Compliance: To meet any obligations under applicable law, respond to lawful requests from authorities, or enforce our Terms and Conditions.

04Payment Information & PKR Transactions

All monetary transactions on FB77 are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal, the transaction is processed through your chosen payment provider — JazzCash, Easypaisa, Raast, a bank, or a card network. Each of these providers operates under their own privacy and security policies.

FB77 receives transaction confirmation data from payment providers, including the transaction reference, amount, and an identifier associated with your payment method. FB77 does not store your full JazzCash or Easypaisa PIN, your card CVV, or your internet banking password. This sensitive credential data remains with the payment provider and is never transmitted to or stored by FB77.

• FB77 retains records of all deposit and withdrawal transactions for a minimum period required for financial compliance and dispute resolution purposes.
• Transaction records may be reviewed if a chargeback, payment dispute, or fraud investigation arises.
• Where a withdrawal request triggers an additional verification check, we may request further documentation to confirm the payment method belongs to the account holder.

05Sharing Your Data

FB77 does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment Processors: When you make a deposit or withdrawal, necessary transaction data is shared with JazzCash, Easypaisa, Raast, your bank, or card networks to complete the payment. Each provider handles this data under their own privacy policy.
• Game Providers: Third-party game suppliers may receive a session token and anonymised player identifier to deliver game content. They do not receive your name, contact details, or payment information.
• Identity Verification Services: Where a third-party KYC (Know Your Customer) provider is used to verify your identity, your verification documents may be shared with that provider in encrypted form. Verification providers are contractually bound to handle your data securely and only for verification purposes.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of FB77 or other users.
• Fraud Prevention Partners: Aggregated, anonymised risk signals may be shared with fraud detection services to protect the platform. This does not expose your identifiable personal information.
• Business Transfers: In the event that FB77 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change through the platform.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is specified in our agreements with them.

06Data Retention

FB77 retains personal data for as long as your account is active and for a defined period after account closure, depending on the nature of the data and our legal obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure for fraud prevention and legal compliance purposes.
• Financial transaction records: Retained for a minimum of five years to comply with financial record-keeping obligations and to handle any delayed disputes or chargebacks.
• Customer support communications: Retained for up to three years after the last interaction, for dispute resolution and quality assurance.
• Device and technical logs: Retained for up to 12 months, after which they are aggregated or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

07Cookies & Tracking Technologies

FB77 uses cookies and similar technologies to make the platform function correctly, to remember your preferences, and to understand how players use the service so that we can improve it. The types of cookies used include:

• Essential Cookies: Required for the platform to operate. These handle session management, keep you logged in, and ensure secure connections. They cannot be disabled without breaking the platform.
• Functional Cookies: Remember your settings and preferences — such as your preferred language or display options — so you do not have to set them again each visit.
• Analytical Cookies: Collect anonymised data about how pages are used, which features are most popular, and where errors occur. This data is used internally to improve the platform experience.
• Security Cookies: Help detect and prevent fraudulent activity and protect your account from unauthorised access attempts.

FB77 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

08Security Measures

Protecting your personal data is a priority for FB77. We implement a range of technical and organisational security measures, including:

• SSL/TLS Encryption: All data transmitted between your device and FB77 servers is encrypted using industry-standard TLS protocols, protecting it from interception.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. FB77 staff cannot see your password in plain text, and it cannot be recovered — only reset.
• Access Controls: Access to personal data within FB77 is restricted to staff who need it to perform their job. Access rights are regularly reviewed and revoked when no longer required.
• Fraud Monitoring: Automated systems continuously monitor account activity for unusual patterns, including irregular login locations, unusual betting behaviour, and suspicious transaction sequences.
• Secure Data Storage: Personal data and financial records are stored on secure, access-controlled servers. Data at rest is encrypted using strong encryption standards.

While FB77 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your password strong and unique, do not share it, and log out of your account when using shared or public devices.

09Your Rights Over Your Data

As an FB77 player, you have the following rights regarding the personal data we hold about you:

• Right of Access: You can request a copy of the personal data FB77 holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you can request that it be corrected. You can update some details directly in your account settings.
• Right to Erasure: You can request that your personal data be deleted. We will honour this request where no legal obligation requires us to retain the data. Note that transaction records and identity verification data may need to be retained for compliance purposes even after an account is closed.
• Right to Restriction: You can ask us to restrict processing of your data — for example, while a dispute is being resolved — rather than delete it outright.
• Right to Object: You can object to processing of your data for marketing purposes at any time. Contact support or use the opt-out mechanism in any marketing email to exercise this right.
• Right to Data Portability: You can request a copy of certain data in a structured, commonly used format so that it can be transferred to another service.

To exercise any of these rights, contact FB77 support via live chat or by email. We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a data request.

10Children's Privacy

FB77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that the user is 18 years of age or older, and we may carry out age verification checks at any time.

If FB77 becomes aware that a player under the age of 18 has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and reverse any transactions to the extent possible. If you believe a minor has registered on FB77, please contact our support team immediately.

11Third-Party Services & Links

The FB77 platform may reference or integrate with third-party services — such as game providers, payment gateways, and customer support tools. Each of these third-party services operates under its own privacy policy, and FB77 is not responsible for the data practices of third parties.

Payment providers including JazzCash, Easypaisa, Raast, and banking institutions handle the payment portion of your transactions independently. FB77 recommends reviewing the privacy policies of these providers to understand how they handle your financial data.

FB77 does not embed third-party social media widgets, advertising networks, or external tracking scripts on its platform beyond what is essential for operating the service. This means your browsing activity on FB77 is not shared with social media platforms or advertising exchanges.

12Changes to This Privacy Policy

FB77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where practical, notify registered players via the platform or by email.

We encourage you to review this policy periodically. Your continued use of FB77 following any update to this policy constitutes your acceptance of the revised version. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

Archived versions of previous policies are available upon request through the FB77 support team.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how FB77 handles your personal data, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the FB77 platform — the fastest way to get a response.
• Email: Write to us at [email protected] for non-urgent privacy queries. Please include your registered username in your message to help us locate your account quickly.

For responsible gaming concerns — including requests for deposit limits or self-exclusion — please visit our dedicated Responsible Gaming page or raise the matter directly with a support agent via live chat. We take these requests seriously and act on them promptly.